
The Process
The data recovery process starts with an informed consultation to understand what went wrong and whether or not a data recovery service is needed. Some storage devices may be physically damaged beyond repair, others could be fixed with a simple software download.
If you do need a professional service, data recovery is only possible when your storage device is in our lab, as this is where our skilled technicians are based and is where we can use our specialist equipment and software.
1. Engage
Talk to us about your problem, it may be something simple that can be fixed over the phone or with a simple software download.
2. Submit
If we can’t resolve the problem over the phone then you will need to send in your media so our technicians can work on it.
3. Prepare
We will make a back-up copy and begin recovery, your original media remains intact.
4. Recovery
If successful, your data will be recovered and returned to you along with your original media/drive.
5. Specialist Recovery
Occasionally we will need to rebuild the storage device to recover the data, this is a very specialist service.
Why Cardwave?
Experts
Leading global brands trust our expertise to provide critical flash memory advice and services.
Experience
Our roots can be traced to long before SSD’s, SD cards and USB flash drives existed.
Leading Facilities
Supporting all data and memory storage devices, with comprehensive reporting capabilities.
Standards
All our production and handling processes are certified to ISO9001-2015 and we are constantly improving and upgrading our systems.